Responsible gambling

We want you to enjoy playing while staying safe and in control. Below you’ll find clear, practical steps and tools to help manage your play, recognise when gambling is becoming harmful, and get support if you need it. Everything here is offered in a non-judgmental, helpful way — small changes can make a big difference.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a set of tools designed to help you control how much time and money you spend. Use them proactively — they work best when set up before you feel pressured.

Available controls and how to use them

Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account. Choose an amount that keeps gambling affordable for you and reduce or raise it at any time within the platform rules.
Loss limits: Limit how much you can lose in a given period. This helps protect you from chasing losses.
Wager or stake limits: Restrict the size of individual bets to reduce volatility and help manage short-term risk.
Session limits and reality checks: Set a maximum session length and receive reminders when time is up. Use these to break long playing sessions into manageable chunks.
Time-outs (temporary breaks): Take a short, reversible break from your account for a fixed period (e.g., 24 hours to 6 months). Ideal when you need an immediate pause.
Self-exclusion (longer-term breaks): Choose a longer, often irreversible block from the site for months or years. This is a strong measure if you need to remove access entirely.
Cooling-off steps: If you’re considering closing your account, use a cooling-off period first to ensure the decision is right for you.

How to set and change limits

Go to your account or responsible gambling settings and choose limits that suit your situation.
Limits are designed to be easy to increase or decrease, though some increases may take time to take effect to help prevent impulsive changes.
If you need help setting or adjusting limits, contact customer support for a guided walkthrough and confirmation of any waiting periods.

What to expect after self-exclusion

Your account access will be blocked for the chosen period; withdrawals of funds are typically still possible under verification rules.
You will lose marketing communications during the self-exclusion period.
If you need to reopen access after the period ends, there may be a reactivation process including cooling-off steps and checks to help you return safely.

Warning signs that you might need to use these tools

Spending more time or money than you planned.
Using gambling to escape stress, anxiety or boredom.
Worrying about gambling or hiding activity from others.
Chasing losses with larger bets.
Neglecting work, relationships or personal responsibilities.

Links to Support Organizations

If gambling feels out of control, you don’t have to face it alone. Below are trusted types of help you can contact. If you are outside the UK, look for equivalent local services in your area.

Practical support options

Telephone or text helplines staffed by trained advisors for immediate emotional support and practical next steps.
Online chat and email support for confidential guidance and referrals to local services.
Local counselling and therapy services that specialise in gambling-related issues.
Peer support groups for people and families affected by gambling.
Self-help tools and workbooks that help you build budgeting, coping and relapse-prevention skills.

How to choose the right service

If you need immediate help, start with a helpline or 24/7 chat service.
If you prefer face-to-face or structured therapy, ask a helpline to refer you to accredited local counsellors.
If family members are affected, seek family-oriented support or advice for carers.

Differences from UK-specific standards

Protections and systems for safer gambling can differ by country. If you are in the UK or comparing services, be aware of some common differences so you can choose the most appropriate options for your safety.

Key differences to consider

Some jurisdictions offer a centralised self-exclusion register that blocks all participating operators; this may not be available everywhere. Check whether your chosen self-exclusion is company-specific or industry-wide.
Regulatory requirements for affordability assessments, identity checks and maximum promotional limits differ between regulators. This affects how operators detect and reduce harmful play.
Availability of mandatory safer-gambling features (for example, compulsory deposit limits or mandatory reality checks) varies. Don’t assume every platform has the same protections — verify what’s active on your account.
Local support hotlines and organisations differ. Always use services that are local to your country for the most relevant help and referrals.

What you can do right now

Check your account's responsible gambling settings and enable at least one limit today (deposit or session time).
If you are unsure what protections are in place where you live, ask customer support for a clear explanation of self-exclusion scope, waiting periods and how to access third-party support.
Keep simple practical safeguards: set payment card controls, delete saved card details, and avoid keeping large sums in your gambling account.
If gambling is affecting your life or the life of someone close to you, reach out to a helpline for confidential advice and an action plan.

Remember: asking for help is a sign of strength. Small, consistent changes — limits, breaks and support — can make gambling a safer part of your life. If you want, begin by setting one simple limit now and build from there.